Shipping Policy

1. Order Processing

Once an order is received and confirmed, INDIPET will begin processing it for dispatch, subject to product availability, payment confirmation and any necessary order verification.

Processing times may vary depending on the products ordered, stock availability, weekends, public holidays or other operational factors.

2. Shipping Availability

Shipping availability depends on whether the delivery address is serviceable by INDIPET or the courier, logistics or delivery partner used for the order.

Certain locations may have limited delivery availability or may require additional delivery time.

We reserve the right to decline or cancel an order where delivery to the provided location cannot reasonably be completed, subject to applicable law.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your delivery information includes all details necessary for successful delivery, such as:

• Recipient's full name.
• Complete delivery address.
• Correct PIN code.
• Active contact number.
• Landmark or additional directions where necessary.

4. Shipping Charges

Shipping or delivery charges, where applicable, may depend on the delivery location, order value, package size, product type, delivery method or other relevant factors.

Applicable shipping charges should be communicated or displayed as part of the relevant ordering process before the order is finalised wherever practicable.

5. Delivery Time

Any delivery timeframe communicated by INDIPET is an estimate rather than an absolute guarantee, unless expressly stated otherwise.

Actual delivery time may depend on:

• Product availability.
• Order processing time.
• Delivery destination.
• Courier or logistics partner operations.
• Weekends and public holidays.
• Weather or transportation disruptions.
• Events or circumstances outside our reasonable control.

6. Order Dispatch

Once an order has been prepared and handed over for delivery, relevant dispatch or delivery information may be communicated to the customer where such information is available.

The method of communication may depend on the ordering and delivery process used for the transaction.

7. Order Tracking

Where tracking is provided by the relevant courier or delivery partner, customers may receive a tracking number, tracking link or delivery status information.

Tracking information may take some time to become active after an order has been dispatched.

8. Delivery Delays

Although we aim to facilitate timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control.

These may include courier delays, transportation disruptions, weather conditions, public holidays, local restrictions, incorrect address information, high order volumes or other unforeseen events.

If your order is significantly delayed, please contact INDIPET and we will provide reasonable assistance based on the information available to us.

9. Failed Delivery

A delivery attempt may be unsuccessful if:

• No one is available to receive the order.
• The delivery address is incomplete or incorrect.
• The customer cannot be contacted.
• Access to the delivery location is restricted.
• The courier or delivery partner is unable to locate the address.

In such circumstances, another delivery attempt, collection arrangement, return to sender or additional delivery charge may apply depending on the courier and circumstances.

10. Incorrect Address

Please review your delivery details carefully before confirming an order.

If you notice an error in your address, contact INDIPET as soon as possible. We will make reasonable efforts to assist where the order has not already been dispatched.

Once an order has been dispatched, it may not always be possible to modify the delivery address.

11. Damaged Packages

If a package appears visibly damaged at the time of delivery, please inspect it where reasonably possible and retain the packaging.

If the product inside is damaged, defective or otherwise affected, contact INDIPET promptly and provide relevant details.

We may request photographs or other reasonable evidence of the package and product to help us review the issue.

12. Missing or Incorrect Products

If your delivered order is missing an item or contains a product different from what was ordered, please contact us as soon as reasonably possible.

Once the issue has been verified, we will work with you toward an appropriate resolution in accordance with our policies and applicable law.

13. Lost Shipments

If a dispatched shipment cannot be located or appears to have been lost in transit, INDIPET may work with the relevant courier or logistics provider to investigate the shipment.

Where the shipment is confirmed as lost, an appropriate resolution may be provided depending on product availability, payment status and applicable consumer rights.

14. Multiple Packages

In some cases, products within a single order may be dispatched separately due to stock availability, product type or logistical requirements.

As a result, different parts of an order may arrive at different times.

15. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order is submitted, we may contact the customer to discuss an appropriate alternative, partial fulfilment, cancellation or refund where applicable.

16. Returns After Delivery

Requests relating to damaged, defective, incorrect or otherwise eligible products after delivery are governed by our Return Policy .

Please review that policy before requesting a return, replacement or refund.

17. Circumstances Beyond Our Control

Delivery may be affected by events outside the reasonable control of INDIPET or its delivery partners.

These may include severe weather, natural disasters, transportation interruptions, government restrictions, strikes, public emergencies, network disruptions or other unforeseen circumstances.

We will make reasonable efforts to assist customers where such events affect an order.

18. Customer Responsibility

Customers are responsible for ensuring that the information provided for delivery is complete and accurate and that reasonable arrangements are made to receive the shipment.

Customers should also inspect delivered products and report any significant issue as soon as reasonably possible.

19. Changes to This Shipping Policy

INDIPET may update this Shipping Policy from time to time to reflect changes to our delivery arrangements, service providers, business practices or applicable requirements.

The latest version will be published on this page together with the updated revision date.

20. Consumer Rights

This Shipping Policy is intended to operate in accordance with applicable consumer protection laws in India.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.