Return Policy

1. Return Eligibility

A return, replacement or refund request may be considered where an eligible product:

• Is damaged when received.
• Is defective.
• Is materially different from the product ordered.
• Is the incorrect product supplied by us.
• Has another genuine issue that qualifies under applicable consumer protection law.

All requests are subject to review and verification based on the nature of the product and the issue reported.

2. Condition of Returned Products

Unless the product itself is defective or damaged, products submitted for return should generally be:

• Unused and in their original condition.
• In the original packaging where reasonably possible.
• Accompanied by labels, tags, accessories and other items originally supplied with the product.
• Supported by appropriate proof of purchase.

3. Non-Returnable Products

Due to hygiene, health, safety, perishability and product-integrity considerations, certain products may not be eligible for return once opened or used unless they are defective, damaged, incorrectly supplied or otherwise required to be accepted under applicable law.

These may include:

• Opened pet food or treats.
• Opened nutritional or wellness products.
• Used grooming or hygiene products.
• Products that have been used, altered, washed or damaged after delivery.
• Products with broken seals where hygiene or safety is relevant.
• Personalised or specially ordered products, where applicable.

4. Change of Mind

A return requested solely because of a change of mind may be accepted only at INDIPET's discretion and where the product is eligible for return.

The product should generally remain unused, unopened and in saleable condition with its original packaging.

Any return shipping or collection charges associated solely with a change-of-mind return may be borne by the customer where permitted by applicable law and communicated before the return is arranged.

5. Damaged or Defective Products

If you receive a product that appears damaged or defective, please contact INDIPET as soon as reasonably possible after discovering the issue.

To help us review your request, we may ask you to provide:

• Your name and contact information.
• Order or purchase details.
• Product name.
• A description of the problem.
• Clear photographs or video showing the product, packaging and reported issue where reasonably necessary.

6. Incorrect Product Received

If INDIPET supplies a product different from the product you ordered, please contact us promptly.

Once the issue has been verified, we will work with you on an appropriate replacement, return or refund, subject to availability and applicable law.

7. Return Request Process

To request a return, replacement or refund, contact INDIPET using the contact details provided at the bottom of this page.

Please do not send or return a product without first contacting us and receiving the relevant return instructions.

After receiving your request, we may review the information provided and advise you of the next steps.

8. Inspection of Returned Products

Where a product is returned to us, it may be inspected to verify its condition and the reason for the return.

Following inspection, we will determine the appropriate resolution in accordance with this policy, the circumstances of the request and applicable law.

9. Replacements

Where a replacement is approved, it will be subject to product availability.

If the same product is unavailable, we may discuss an alternative resolution with you, which may include a refund where appropriate.

10. Refunds

Where a refund is approved, the refund will generally be processed using an appropriate payment method based on the original transaction and available payment facilities.

The time required for the refunded amount to appear may vary depending on the bank, payment provider or payment method involved.

Any applicable shipping, handling or other charges will be addressed according to the reason for the return, applicable terms and consumer protection requirements.

11. Return Shipping & Collection

The method used to return an approved product will depend on the circumstances, product type and delivery location.

Where the return results from an error by INDIPET or a verified damaged, defective or incorrect product, return arrangements and reasonable associated costs will be handled as appropriate and in accordance with applicable law.

For discretionary change-of-mind returns, return costs may be the customer's responsibility.

12. Product Packaging

Customers should retain the original product and delivery packaging until any reported issue has been reviewed.

Packaging may help us verify damage that occurred during transportation and may be required for certain return or replacement requests.

13. Manufacturer Warranty

Some products may be covered by a manufacturer's warranty or guarantee.

Where applicable, warranty claims may be subject to the manufacturer's own terms, procedures and eligibility requirements.

INDIPET may provide reasonable assistance with relevant information where appropriate, but manufacturer warranty decisions may ultimately be made by the manufacturer or authorised service provider.

14. Misuse or Customer-Caused Damage

A product may not qualify for a return, replacement or refund where the reported issue results from misuse, improper storage, accidental damage after delivery, failure to follow instructions or normal wear and tear, unless otherwise required by applicable law.

15. Pet Preference

Pets have individual tastes, behaviours and preferences. A pet refusing to eat, use or play with an otherwise correctly supplied and non-defective product does not automatically make that product defective.

Return eligibility in such circumstances will depend on the condition of the product, whether it has been opened or used and the applicable terms of this policy.

16. Allergies & Product Suitability

Customers should carefully review product ingredients, labels, warnings and usage instructions before giving or applying a product to a pet.

If your pet has known allergies, sensitivities, medical conditions or special dietary requirements, please consult a qualified veterinarian before introducing a new product.

17. Consumer Rights

This Return Policy is intended to operate consistently with applicable consumer protection laws in India.

Nothing in this policy is intended to exclude, restrict or limit rights or remedies that cannot legally be excluded, restricted or limited.

18. Changes to This Policy

INDIPET may update this Return Policy from time to time to reflect changes in our products, services, business practices or applicable requirements.

The latest version will be published on this page with the updated revision date.