Terms & Conditions

1. About INDIPET

INDIPET is a proprietorship engaged in providing pet-care products and related essentials, including pet food, treats, healthcare products, grooming products, accessories and other pet-related items.

Our registered GST number is 19BKEPB7813D2ZF.

2. Acceptance of Terms

By using the INDIPET website or purchasing products from us, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use the website or proceed with a purchase.

3. Website Use

You agree to use the INDIPET website only for lawful purposes and in a manner that does not infringe the rights of, restrict or prevent anyone else's use of the website.

You must not attempt to interfere with the website's normal operation, security or functionality.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, images, specifications and other information.

However, manufacturers and suppliers may change product packaging, ingredients, designs, specifications or other details without prior notice. Actual products may therefore differ slightly from images or descriptions displayed online.

Customers should review the product packaging, labels, instructions, warnings and other information supplied with the actual product before use.

5. Product Availability

All products are subject to availability. Displaying a product on our website or catalog does not guarantee that it will remain available at the time an order is placed or processed.

We reserve the right to discontinue products, restrict quantities or update our product selection where reasonably necessary.

6. Prices

Prices may change from time to time due to supplier pricing, taxes, promotions, market conditions or other business factors.

The applicable price for an order will be the price communicated or displayed during the relevant purchase process, subject to correction of obvious pricing or technical errors and applicable law.

7. Orders

Submission of an order or purchase request does not necessarily constitute final acceptance by INDIPET.

Orders may be subject to product availability, payment confirmation, delivery serviceability and verification of the information provided by the customer.

Where permitted by applicable law, we may refuse or cancel an order in circumstances such as:

• The requested product is unavailable.
• Incorrect pricing or product information was displayed due to an error.
• Payment cannot be verified or completed.
• Delivery cannot reasonably be completed to the provided address.
• We reasonably suspect fraudulent, abusive or unlawful activity.

8. Payments

Where online or electronic payment options are made available, payments may be processed through third-party payment service providers.

Customers are responsible for providing accurate billing and payment information and ensuring that they are authorised to use the selected payment method.

INDIPET does not control the independent systems, security processes or availability of third-party payment providers.

9. Shipping & Delivery

Shipping availability, delivery charges, estimated delivery times and related conditions may vary depending on the destination, product and delivery partner.

Estimated delivery dates or timelines are estimates and may be affected by circumstances outside our reasonable control.

For more information, please review our Shipping Policy .

10. Returns, Replacements & Refunds

Eligibility for a return, replacement or refund depends on the nature and condition of the product, the reason for the request and the applicable policy.

Certain products may not be eligible for return for hygiene, health, safety, perishability or other legally permissible reasons.

Please refer to our Return Policy for further information.

11. Pet Health & Product Suitability

Information provided by INDIPET regarding pet nutrition, healthcare, grooming, wellness or product use is general information and should not be considered a substitute for professional veterinary advice.

Every pet is different. Customers are responsible for determining whether a particular product is appropriate for their pet.

Where a pet has an existing medical condition, allergy, special dietary requirement or other health concern, we recommend consulting a qualified veterinarian before introducing a new product.

12. Third-Party Products & Services

INDIPET may sell or display products manufactured or supplied by third parties.

Trademarks, brand names, product names and logos belonging to third parties remain the property of their respective owners.

Manufacturer warranties, guarantees and other product-specific conditions may be governed by the terms of the relevant manufacturer or supplier.

13. External Websites

The INDIPET website may contain links to third-party websites or services, including platforms used to display our product catalog or provide supporting services.

INDIPET is not responsible for the content, security, availability or privacy practices of independent third-party websites.

Use of an external website may be subject to that provider's own terms, conditions and privacy policies.

14. Intellectual Property

Unless otherwise indicated, original website content, design, text, graphics, INDIPET branding and other original materials created for INDIPET are owned by or licensed to INDIPET.

Such material may not be reproduced, copied, republished, commercially distributed or used without appropriate permission, except where permitted by law.

Third-party trademarks and brand materials remain the property of their respective owners.

15. Prohibited Activities

When using our website, you must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the website, server or related systems.
• Introduce malicious code, viruses or other harmful technology.
• Copy or commercially exploit protected INDIPET content without permission.
• Use automated systems in a manner that disrupts or places unreasonable load on the website.

16. Limitation of Liability

To the extent permitted by applicable law, INDIPET shall not be responsible for indirect, incidental or consequential losses resulting solely from use of or inability to access the website, reliance on general website information, or events outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited.

17. Privacy

Personal information collected through our website, enquiries, orders or related interactions will be handled in accordance with our applicable privacy practices.

Please review our Privacy Policy for further information.

18. Changes to These Terms

INDIPET may revise these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

The revised Terms & Conditions will be published on this page together with the updated revision date.

19. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms & Conditions or use of the INDIPET website shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal.