Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to personal information collected through the INDIPET website and through interactions connected with our products and services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

2. Information We May Collect

Depending on how you interact with INDIPET, we may collect information such as:

• Your name.
• Phone or mobile number.
• Email address.
• Billing or delivery address where required for a transaction.
• Information you provide when making an enquiry or communicating with us.
• Order, purchase or transaction-related information where applicable.
• Technical information associated with use of our website, such as browser type, device type, IP address and basic usage information, where collected by our website or service providers.

3. How We Collect Information

Information may be collected when you:

• Contact INDIPET by email, telephone or through an online enquiry.
• Request information about a product.
• Place or discuss an order with us.
• Browse or interact with our website.
• Access our online product catalog.
• Communicate with us through our official social media channels or other authorised communication channels.

4. How We May Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and requests.
• Providing information about our products.
• Processing and managing orders where applicable.
• Arranging delivery or communicating about delivery.
• Providing customer support.
• Maintaining appropriate business and transaction records.
• Improving our website, products and customer experience.
• Preventing misuse, fraud or security threats.
• Complying with applicable legal, regulatory, tax or accounting requirements.

5. Communications

If you contact INDIPET, we may use the contact details you provide to respond to your enquiry, communicate about an order or provide relevant customer service.

Where promotional or marketing communications are sent, we will handle such communications in accordance with applicable requirements and available consent or opt-out mechanisms.

6. Payment Information

If electronic or online payment facilities are made available, payment processing may be performed by independent payment gateways, banks or other payment service providers.

INDIPET may receive transaction-related information necessary to confirm or manage a payment, but sensitive payment credentials may be processed directly by the relevant payment provider rather than stored by INDIPET.

The handling of information by an independent payment provider may also be governed by that provider's privacy policy and terms.

7. Cookies & Similar Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, performance, preferences or analytics.

Cookies are small files or pieces of information that may be stored on your device when you visit a website.

Depending on the technologies enabled on our website, cookies may help us understand general website usage, remember preferences or provide website functionality.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Analytics & Website Performance

We may use website hosting, analytics or performance tools to understand how visitors use our website and to improve reliability, usability and performance.

Depending on the tools enabled, such services may process technical information including device, browser, approximate location based on IP address, pages visited and interaction data.

9. Sharing of Personal Information

INDIPET does not sell personal information as a business practice.

We may share information with trusted third parties when reasonably necessary to operate our business or provide requested services, including:

• Website hosting and technology providers.
• Payment service providers.
• Delivery, courier or logistics providers.
• Professional advisers or service providers.
• Government, regulatory or law-enforcement authorities where disclosure is required or permitted by applicable law.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

10. Third-Party Websites & Services

Our website may contain links to third-party websites, platforms or services, including external services used to display our product catalog.

When you leave the INDIPET website and access an external platform, that third party may collect and process information according to its own privacy policy.

INDIPET does not control the privacy or security practices of independent third-party websites. We encourage you to review their policies before providing personal information.

11. Data Security

We take reasonable administrative and technical measures appropriate to our operations to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission, electronic storage system or method of communication can be guaranteed to be completely secure.

12. Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining business records, resolving disputes and meeting legal, tax or accounting requirements.

Information that is no longer required may be deleted, anonymised or otherwise handled in accordance with applicable requirements and our operational needs.

13. Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have rights concerning your personal information.

These may include the ability to request access to or correction of certain personal information, withdraw consent where processing is based on consent, or raise a concern regarding the way your information is handled.

To make a privacy-related request, please contact us using the details provided at the bottom of this page. We may need to verify your identity before processing certain requests.

14. Children's Privacy

Our website and commercial services are intended for individuals capable of entering into transactions under applicable law and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through the website without appropriate authorisation where required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

15. Social Media

INDIPET may maintain profiles or pages on third-party social media platforms.

Information you provide directly to a social media platform is also subject to that platform's privacy practices and terms.

16. Business & Legal Requirements

We may process or disclose information where reasonably necessary to comply with applicable law, legal proceedings, regulatory obligations or lawful requests from competent authorities.

Information may also be used where reasonably necessary to protect our rights, property, systems, customers or business against fraud, misuse or security threats.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies, services or applicable requirements.

When this policy is revised, the updated version will be published on this page and the "Last Updated" date will be changed accordingly.

We encourage visitors to review this page periodically.

18. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India.